Returns & Exchanges

We want you to be fully satisfied with your Sensibo smart climate devices, which is why we offer a 30-day return window for all products in their original condition. If your experience isn't perfect, our streamlined return process ensures a quick resolution or full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare the Package

  Securely pack your Sensibo device in its original packaging, including all cables, mounting kits, and manuals to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5-7 business days.